Laython Photos · Print order support

Print Returns & Refunds

Ordering status: Paid online ordering is not available yet. This page describes the returns and issue-reporting process for print orders when ordering becomes available. Sending a print inquiry does not place an order or take payment.

Our photo prints are made to order. Please check the print title, size, and shipping address before placing an order.

Damaged, defective, misprinted, or incorrect prints

If your print arrives damaged or defective, has a printing error, or is a different item from the one you ordered, email laythonphotos@gmail.com as soon as you notice the issue and no later than 30 calendar days after you receive the print.

Include your order number or other order details, a description of the issue, and clear photos showing the print and the problem. If the packaging was damaged, include a photo of it when available.

We will review your report and the supporting photos. For an approved covered issue, we will arrange a replacement or refund. Some claims may need approval from our fulfillment partner before a replacement or refund can be arranged.

Please do not send a print back unless we give you return instructions. Some issues can be resolved using photos without a return.

Packages that appear lost

If your package appears to be lost, email laythonphotos@gmail.com as soon as possible and no later than 30 calendar days after its estimated delivery date. Include your order details and tracking information, if available. We will review the shipment and available tracking information before arranging an approved replacement or refund.

Changes of mind and customer-selected sizes

Because prints are made to order, we do not accept returns or exchanges if you change your mind or choose the wrong size. If we supplied a different size from the one you ordered, report it as an incorrect-item issue above.

Incorrect addresses and returned packages

Please check your shipping address carefully. If an incorrect address causes delivery problems, or a package is unclaimed and returned, reshipping may require additional shipping charges. Contact us so we can review the available options. Do not send anything to a return address without receiving instructions from us first.

Approved refunds

If a refund is approved, it will be processed through the selling platform used for your order, following that platform's refund process. The time it takes to appear depends on the platform and payment provider.

Your applicable rights

This policy does not limit any rights you may have under applicable law.